Burner not lighting, holding flame, staying alight or flame lifting

Issue

Some models have a transition on the wok burner between Low and High, it is important not to try and run the burner in this position.

Guides & Manuals

Find product support and manuals for your appliance.

Warranty & Service Support

Locate and expert in your area who can help diagnose and resolve an issue with your appliance.

Need more support? Our team is here to help.