Front load washer or washer dryer displays error E10, E11

Issue

• Front load washer displays error message E10, E11

Applies to

• Front Load Washer
• Front Load Washer Dryer

Solution

Difficulties in water fill for washing

• Make sure that the water tap is open.

• Make sure that the pressure of the water supply is not too low.

For this information, contact your local water authority.

• Make sure that the water tap is not clogged.

• Make sure that the inlet hose has no kinks, damages or bends.

• Make sure that the connection of the water inlet hose is correct.

• Make sure that the filter of the inlet hose and the filter of the valve are not clogged.

Check the water supply.

Make sure the tap is open.

Turn off the tap and remove the inlet hose. Place a bucket or other similar container under the tap. Turn on the tap and check that enough water comes out of it.

You should be able to fill a 10-litre bucket in about a minute.

Make sure that the connection of the water inlet hose is correct.

Make sure that the inlet hose has no kinks, damages or bends.

When you connect the hose to the back of the appliance, turn it left or right (not in vertical position) depending on the position of your water tap.

Make sure that the filter of the inlet hose and the filter of the valve are not clogged.

It is recommended to clean both the filters of the inlet hose and valve occasionally to remove any deposit, collected over the time.

Remove the inlet hose from the tap and clean the filter.

Remove the inlet hose from the appliance by loosening the ring nut.

Clean the valve filter on the back of the appliance with a toothbrush.

Contact an Authorized Service Centre.

If the above steps don't resolve the issue, we recommend contacting an Authorized Service Centre.