Washing machine does not take detergents / water remains in the softener compartment

Issue

• Detergent remains in the drawer
• Softener remains in the drawer
• Mould in the detergent drawer
• Water remains in the softener compartment

Applies to

• Front Load Washer
• Front Load Washer Dryer

Solution

Residues of detergent, softener and water may remain in the dispenser. It is recommended to clean the dispenser regularly to remove any residue.

Detergent

• Low sudsing detergent is required.
• Using the detergent quantity as per manufacturers’ instructions.

When you use the liquid detergent

Do not use gelatinous or thick liquid detergents.

Do not put more liquid than the maximum level.

Do not set the “Delay End”.

Do not set the “Prewash” phase

When using powder detergent

Ensure the wash compartment is dry before adding the detergent.

Fabric Softener

• The softener amount used must not exceed the “MAX” mark in the drawer.
• If you use thick softeners it is recommended to dilute with water.
• Clean fabric softener compartment regularly as per user manual instructions

Detergent Dispenser Drawer

• Ensure the detergent flap is in positioned down for liquid detergent and up for powder detergent.
• Open the dispenser drawer slightly after every wash so it can dry out between washes.

Clean the detergent drawer according to the instructions below:

GUIDE FOR CLEANING - The diagrams below do not show every possible variation of the drawers in our range, however, the principles on how to remove the drawer and compartments remain the same.

For a more specific guide on your exact model please refer to the user manual.

1. Remove the detergent drawer by pulling it firmly.

Some models require pressing the catch downwards as indicated in the picture to pull the drawer out:

2. Remove the top part of the additive compartment to aid cleaning and flush it out under running warm water, to remove any traces of accumulated detergent.

After cleaning, put the top part back into position.

3. Ensure that all detergent residue is removed from the upper and lower part of the recess.

Use a small brush to clean the recess.

4. Insert the detergent drawer into the guide rails and push it in.

5. Clean the detergent drawer regularly to prevent a build-up of detergent residues.

6. Open the detergent drawer slightly after every wash to allow it to air out between washes.

Contact an Authorized Service Centre.

If the above steps don't resolve the issue, we recommend contacting an Authorized Service Centre.