Soft Close Lid Troubleshooting - Top Load Washing Machine

Issue

Soft Close Lid Troubleshooting

Applies to

• Top Load Washing Machine

Solution

Understanding Soft-Close:

Soft-close hinges or dampers are designed to slow down the final movement of the lid, preventing it from slamming shut abruptly.

Proper Closing Technique:

Instead of letting go of the lid, use a gentle pushing motion to guide it closed. This allows the soft-close mechanism to engage fully and minimize any impact.

Avoiding Excessive Force:

While soft-close mechanisms offer some protection, forcing the lid down with excessive force can still put stress on the hinges and potentially cause them to fail prematurely.

Levelling the Washer:

Ensure the washing machine is properly levelled on the floor, as a wobbly machine can also affect the lid's closing action and potentially lead to slamming.

Check for Obstructions:

Make sure there are no items on top of the washer that could prevent the lid from closing smoothly.

Note: If lid is damaged or in abnormal position DO NOT OPERATE while in this condition. Contact Service a provider.

Contact an Authorized Service Centre.

If the above steps don't resolve the issue, we recommend contacting an Authorized Service Center.