Freezer or fridge section not cooling enough

Issue

Freezer or fridge section not cooling enough

Applies to

  • WTE5002WE
  • WTE5002WD
  • WTM4302WD

Solution

Symptom:

Either the fridge is not cooling, or freezer is not cooling and fridge could be running constantly.

Check the temperature settings are set correctly

Correct settings

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Incorrect setting

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Check the position of the freezer shelf

  • Move shelf in freezer to top position to allow for better airflow
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Check the position of products in freezer to ensure the air vents are clear

  • Do not pack food past the front of the shelf.
  • Excessive plastic bags in the freezer help to block the air vents and circulation the reduce the amount of loose plastic bags used.

Example of incorrect loading obstructing good airflow circulation

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Contact an Authorized Service Centre.

If the above steps don't resolve the issue, we recommend contacting an Authorized Service Centre.

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